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Service Desk Agent at Probe Group - ApplyBlast

Service Desk Agent

Probe Group

3 months ago

Quezon City, Metro Manila, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

The Service Desk Agent provides first‑level IT support to Probe users, handling incidents and service requests via phone, chat, email, and ticketing system. The role involves troubleshooting, logging interactions, escalating issues, and ensuring timely resolution while maintaining communication with users and IT teams.

Responsibilities

Respond to user incidents via phone, chat, email, and ticketing system
Log and track incidents in the ticketing system and escalate as needed
Provide troubleshooting guidance and ensure resolution of service requests

Skills

Qualifications

Associate degree in Information Technology / Computer Systems and NetworkBachelor's degree in Information Technology / Computer Studies / Engineering

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.