IT Service Desk Agent
Nordic Global(2 months ago)
About this role
An entry-level IT Service Desk Agent providing first-line technical support to end users as the initial point of contact for IT issues, documenting incidents and coordinating escalation to application support teams. The role supports corporate clients, may require occasional on-site visits to Madison, WI, and includes participation in on-call rotations.
Required Skills
- Customer Service
- Communication
- Windows 10
- Microsoft Office
- Network Connectivity
- VPN
- Citrix
- Mobile MDM
- Remote Troubleshooting
- Ticketing Systems
+3 more
Qualifications
- CompTIA A+
- Microsoft Certification
- HDI Certification
- ITIL Training
About Nordic Global
nordicglobal.comNordic's award-winning team connects people, data, and technology for a healthier world.
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