IT Service Desk Agent
Nordic Global(9 months ago)
About this role
An entry-level IT Service Desk Agent role responsible for front-line IT support and incident intake within an organizational IT environment. The position acts as the primary contact between end users and technical teams, emphasizing customer experience, documentation, and adherence to compliance standards. It supports continuity of IT services and participates in team initiatives and shift-based coverage.
Required Skills
- Customer Service
- Communication
- Windows
- Microsoft Office
- Network Connectivity
- VPN
- Citrix
- Mobile Device Management
- Remote Troubleshooting
- Ticketing
+3 more
Qualifications
- CompTIA A+
- Microsoft Certification
- HDI Certification
- ITIL Training
About Nordic Global
nordicglobal.comNordic's award-winning team connects people, data, and technology for a healthier world.
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