General Dynamics Information Technology
The IT Service Desk Agent provides phone and web support for NIH users, handling incidents and service requests through ServiceNow, diagnosing hardware and software issues, and ensuring thorough documentation and follow‑up. The role emphasizes excellent customer service, effective communication, and collaboration within a multi‑vendor team.
Delivering technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for General Dynamics Information Technology.
19% below the average for this role
General Dynamics wants to turn competitors into teammates
Dec 8, 2025