IT Service Desk Agent
Probe Group(30 days ago)
About this role
A Service Desk Agent at Probe Group serves as the primary point of contact for users needing IT assistance across the company’s global operations. The role is part of the IT organization and supports the company’s operational continuity while aligning with Probe’s information security practices and growth-focused culture. This is a full-time position that operates on rotational shifts to support 24/7 business needs.
Required Skills
- IT Support
- Troubleshooting
- Ticketing System
- Customer Service
- Communication
- Problem Solving
- Escalation
- Documentation
- Teamwork
Qualifications
- Two-Year Diploma in Information Technology
- Associate Degree in Computer Systems and Network
- Bachelor’s Degree in Information Technology or Engineering
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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