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Customer Service Agent at Probe Group - ApplyBlast

Customer Service Agent

Probe Group

1 day ago

Joondalup, Western Australia, Australia

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Service Agent serves as the primary point of contact for residential utility customers, managing inbound inquiries regarding billing, payment arrangements, and account management. This role focuses on delivering exceptional customer service and providing empathetic support for sensitive financial conversations without sales targets. The position involves handling interactions across voice and written channels while navigating multiple software platforms to resolve customer issues efficiently.

Responsibilities

Handle inbound and outbound customer inquiries across Voice, Email, Chat, and SMS
Manage billing, payment arrangements, extensions, and account management
Apply active listening and empathy to identify underlying hardship or vulnerability

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.