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IT Service Desk Analyst I at Philips - ApplyBlast

IT Service Desk Analyst I

Philips

1 month ago

3.8 on Glassdoor

Malvern, Pennsylvania, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The IT Service Desk Analyst I resolves technical issues and empowers users by delivering timely application support, training, and problem resolution to ensure smooth business operations. This role involves handling a high volume of incidents and service requests, performing troubleshooting for AWS Workspaces and Philips applications, and supporting user account tasks. The position requires collaboration with product support and business teams to align on issue resolution and service improvements while maintaining professional communication standards.

Responsibilities

Resolve technical issues and deliver timely application support
Manage incidents and service requests through ServiceNow queues
Perform troubleshooting for AWS Workspaces and Philips applications

Skills

About Philips

philips.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

10001+ employees

Founded

1891

View Profile

Learn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.