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Sr. IT Service Desk Analyst at Rimini Street - ApplyBlast

Sr. IT Service Desk Analyst

Rimini Street

3 months ago

3.3 on Glassdoor

Las Vegas, Nevada, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Sr. IT Service Desk Analyst provides senior-level end‑user support in a 24x7 service desk environment, handling complex incidents, managing tickets, and driving improvements through reporting and training. The role works hybrid in Las Vegas, collaborating across IT teams to ensure timely resolution and continuous service quality.

Responsibilities

Resolve incidents and service requests within SLA
Provide hands‑on and remote support for Windows and Mac workstations
Maintain and audit Active Directory accounts and access
Create and analyze ServiceNow reports to identify trends
Develop and deliver end‑user training and knowledge content

Skills

Qualifications

ITILMCSAMCSE

About Rimini Street

riministreet.com

Headquarters

Las Vegas, Nevada, United States

Company Size

1001-5000 employees

Founded

2005

View Profile

Global provider of end-to-end enterprise software support and innovation solutions, the leading third-party support provider for Oracle, SAP and VMware.