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IT Service Desk Analyst at BW Papersystems - ApplyBlast

IT Service Desk Analyst

BW Papersystems

5 months ago

3.8 on Glassdoor

New Hampton, IA

Hybrid

Full Time

Junior

0 applicants

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About this role

The Enterprise IT Service Desk Analyst at Barry-Wehmiller supports internal customers with hardware, software, and mobile device issues through various communication channels. Analysts resolve incidents, migrate and deploy PC systems, maintain security patches, and create knowledge base documentation to drive efficient IT operations. This role requires troubleshooting technical challenges while adhering to company standards in a fast-paced, global support environment.

Responsibilities

Provide first-level technical support for PC and mobile devices to internal customers
Diagnose and resolve software and hardware issues via ticketing systems
Migrate and deploy PC images and new equipment to user locations
Apply security patches and antivirus updates to maintain system integrity
Document resolutions and contribute technical articles to the knowledge base

Skills

Qualifications

Associate Degree in Computer Science or related field

About BW Papersystems

bwpapersystems.com

Headquarters

Phillips, Wisconsin, United States

Company Size

1001-5000 employees

Founded

2014

View Profile

BW Papersystems is a prominent leader in industrial paper converting solutions, specializing in advanced technology and machinery for the production of various paper products. The company offers a wide range of equipment, including corrugators, sheeters, and finishing machines, designed to enhance efficiency and quality in the paper manufacturing process. With a commitment to innovation and customer service, BW Papersystems serves diverse markets, providing tailored solutions to meet specific production needs. As part of the Barry-Wehmiller family, the company emphasizes a people-centric approach to business.