IT Service Desk Engineer

RMT Technology is seeking an experienced IT Service Desk Engineer to serve as the first point of contact for technical support across a nationwide client base. The role involves providing first and second line support via phone, email, and ticketing systems, while also conducting regular on-site visits to troubleshoot hardware, software, and network issues. This position requires close collaboration with the office-based team in Newcastle-upon-Tyne to ensure efficient resolution of IT incidents and system improvements.