IT Service Desk L1 Engineer
66degrees(27 days ago)
About this role
The IT Service Desk L1 Engineer at 66degrees serves as the primary frontline IT contact, ensuring timely handling of employee IT requests and maintaining service desk operations. The role supports the company’s technology environment and contributes to operational stability and positive user experiences. This is a hybrid position based in Pune (preferred) or Bengaluru and requires candidates to be able to start within 30 days.
Required Skills
- Technical Support
- Ticketing
- Troubleshooting
- Hardware Support
- Software Support
- Network Support
- Password Resets
- Escalation
- Documentation
- User Education
+10 more
Qualifications
- Bachelor's Degree in IT or Computer Science
- 1-2 Years Experience
- ITIL Foundation
About 66degrees
66degrees.com66degrees is an enterprise AI transformation firm and Google Cloud partner that helps organizations turn data into intelligent, production-grade solutions. They offer end-to-end services—enterprise AI strategy, AI-powered delivery, adoption and value realization, AI/ML and agent development, decision intelligence, cloud migration/modernization, security, and managed services—to modernize systems and automate core business processes. With a focus on measurable business value and workforce empowerment through agentic AI, LLMOps/MLOps, and scalable cloud architectures, 66degrees was named 2025 Google Cloud Partner of the Year and holds 500+ Google Cloud certifications. They serve clients worldwide across industries to accelerate AI adoption and operational impact.