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IT Service Desk Lead at ENOVIX Corporation - ApplyBlast

IT Service Desk Lead

ENOVIX Corporation

4 months ago

Remote

Full Time

Senior

3 applicants

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About this role

A Service Desk Lead will own global 24/7 service desk operations, workplace engineering platforms, and the roadmap for AI and automation adoption. The role focuses on driving operational excellence, SLA performance, and enhancing user experience while leading team development and enforcing security standards.

Responsibilities

Own end-to-end global service desk performance across all regions and shifts
Lead and develop the service desk team acting as primary escalation point
Standardize global workplace platforms covering identity and device lifecycle
Define and execute the roadmap for AI adoption in IT operations
Maintain SLA standards and drive resolution quality to minimize escalations

Skills

Qualifications

Bachelor's degree in Information TechnologyITIL Foundation CertificationMicrosoft Certified Azure AdministratorMicrosoft Certified Endpoint AdministratorEndpoint Security Fundamentals Certification

About ENOVIX Corporation

enovix.com

Headquarters

Fremont, California, United States

Company Size

201-500 employees

Founded

2007

View Profile

Enovix Corporation develops and manufactures advanced lithium-ion battery cells using proprietary silicon-anode and graphite architectures. Its technology delivers high energy density, fast charging, and reliable performance across a range of applications including smartphones, smart eyewear, wearables, drones, defense, industrial, and AI-powered devices. Enovix operates in the battery technology and energy storage industry.