IT Service Desk Manager

The IT Service Desk Manager leads a geographically distributed team of IT support professionals, overseeing global service desk operations to ensure consistent service quality and an excellent end-user experience. This role involves developing and improving service management processes, monitoring key performance indicators, and driving strategic initiatives focused on process optimization and digital transformation. The manager collaborates with cross-functional stakeholders to strengthen IT security, manage third-party vendors, and oversee hardware and software asset management. Additionally, the position requires leading organizational change initiatives, managing employee training, and ensuring cost-effective resource allocation aligned with organizational objectives.