IT Service Desk Shift Lead
LI Test Company(13 days ago)
About this role
Lilly is seeking an IT Service Desk Shift Lead to manage frontline IT operations, oversee team performance, and improve service delivery in a global support environment. The role involves coaching support staff, collaborating with cross-functional teams, and driving continuous improvements in service processes.
Required Skills
- IT Support
- ServiceNow
- ITIL
- Automation Tools
- Customer Service
- Team Leadership
- Workflow Optimization
- Support Technologies
- Incident Management
- Performance Monitoring
Qualifications
- Bachelor’s Degree in Computer Science, Information Systems, or related field
- 5+ years in IT support or service desk roles
About LI Test Company
lilly.comEli Lilly and Company is a global biopharmaceutical company headquartered in Indianapolis, Indiana. It discovers, develops, manufactures and commercializes prescription medicines across therapeutic areas including diabetes, oncology, immunology, neuroscience and pain, and has a longstanding history in insulin and other major drug discoveries. Lilly invests heavily in research and clinical development and partners with biotech, academic institutions, and industry collaborators to advance biologics, small molecules, and precision medicines. The company operates global manufacturing and commercial networks and provides patient-support programs to improve access to its therapies.
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