IT Service Desk Technician I

The IT Service Desk Technician I provides responsive, customer-focused technical support as the primary point of contact for incidents and requests involving users, endpoints, Microsoft 365, and enterprise applications. This role executes routine Technology Operations services, including troubleshooting Windows and Mac endpoints, managing identity and access, and supporting mobile devices and printers. The position requires disciplined documentation, adherence to service levels, and escalation of complex issues with clear evidence.