IT Service Desk
02 CACI, INC.-FEDERAL(1 month ago)
About this role
A Service Desk Technician provides technical support by resolving hardware, software, and network issues for users, utilizing diagnostic procedures and documentation. The role emphasizes customer service, incident management, and problem resolution, with a flexible hybrid work environment.
Required Skills
- Windows 10
- Help Desk
- Troubleshooting
- Customer Service
- Incident Management
- Remote Support
- Active Directory
- ServiceNow
- Networking
- Computer Installation
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