IT Service & Incident Analyst
Global Payments(1 month ago)
About this role
The role at Global Payments is focused on overseeing incident, change, and problem processes to support reliable payments services for clients. It collaborates with internal teams and suppliers to ensure service continuity, meet contractual obligations, and drive continual service improvement.
Required Skills
- Incident Management
- Change Management
- Problem Management
- Root Cause Analysis
- SLA Management
- Vendor Management
- Service Transition
- Trend Analysis
- Stakeholder Communication
- Escalation Management
Qualifications
- Bachelor's Degree
- ITIL Foundations Certification
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