IT Service Introduction Manager

The IT Service Introduction Manager at the ICO leads the strategic development and implementation of service introduction processes to ensure the operational readiness of new IT projects and services. Reporting to the Head of IT Operations, this role acts as the primary authority for service transition activities, collaborating closely with project managers and executive stakeholders to manage risks and facilitate smooth transitions into live environments. The position requires a deep understanding of ITIL practices and the ability to coordinate complex operational documentation and acceptance activities across multiple teams.