IT Service Management (ITSM) Manager
Elanco(1 month ago)
About this role
The IT Service Management (ITSM) Manager at Elanco is responsible for leading the vision, strategy, and roadmap for the ServiceNow ITSM modules to enhance IT service delivery processes. This role collaborates closely with stakeholders to prioritize features and manage the product backlog, ensuring the ServiceNow platform aligns with business objectives and provides an optimal user experience.
Required Skills
- ServiceNow ITSM
- ITIL Framework
- Agile Methodologies
- Product Roadmapping
- Backlog Management
Qualifications
- Bachelor's degree in Computer Science
- Information Technology
- Business Administration
- ITIL v3 or v4 certification
- ServiceNow Certified System Administrator (CSA) certification
About Elanco
elanco.comAs a global leader in animal health, Elanco provides innovation solutions to improve animal health and wellbeing. Making life better for animals, makes life better.
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