IT Service Management Lead

Convera(5 days ago)

HybridFull TimeSenior$3,700 - $3,700Technology Operations

About this role

A Senior IT Service Management Lead at Convera oversees incident and change management processes within a global financial organization. The role involves managing major incident responses, leading change governance, driving process improvements, and collaborating with international teams to ensure operational excellence.

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Required Skills

ITIL
Incident Management
Change Management
Root Cause Analysis
Process Improvement
Stakeholder Communication
Governance
Automation
Problem Analysis
KPIs

About Convera

convera.com

Convera is a global FX and cross-border payments specialist that helps more than 26,000 businesses manage foreign‑exchange risk and streamline international receipts and payments. The company combines payment rails, hedging and treasury solutions to secure more value in every cross‑border transaction and reduce exposure to currency volatility. Convera serves corporates and institutions with a technology‑driven platform, global network, and compliance capabilities to simplify multi‑currency flows and improve operational efficiency.

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