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IT Service Management Lead at TransUnion - ApplyBlast

IT Service Management Lead

TransUnion

1 month ago

3.5 on Glassdoor

Bogota, Colombia

Hybrid

Full Time

Manager

0 applicants

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About this role

The IT Service Management Lead drives the governance, performance, and continuous evolution of IT service management processes to ensure technology service stability and resilience. This role coordinates critical incident resolution, oversees change implementation, and promotes the adoption of automation and AI to enhance operational efficiency. Success is measured through service reliability, customer satisfaction, and the advancement of innovative service management initiatives.

Responsibilities

Lead IT service management processes including Incident, Problem, Change, and Service Transition
Direct response to critical incidents and coordinate multidisciplinary teams for service recovery
Govern change management process and ensure compliance with operational readiness criteria

Skills

Qualifications

ITIL certification

About TransUnion

transunion.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

View Profile

TransUnion is a global information and insights company that provides credit reporting, risk analytics, identity verification, and fraud prevention solutions for businesses, consumers, and public sector organizations. The company helps organizations make informed decisions and helps consumers understand and manage their credit and personal information. TransUnion operates in the financial services and data analytics industry.