IT Service Management - Process Manager

The IT Service Management Process Manager is responsible for defining, maintaining, and governing ITSM processes such as Incident, Problem, Change, Request, Knowledge, CMDB, and Service Level Management. The role ensures compliance with ITIL best practices, drives continuous service improvement, and oversees the execution and governance of these processes across the organization. It also manages stakeholder relationships, reporting, and the optimization of ServiceNow or equivalent ITSM platforms.