IT Service Operations Manager IND

This role oversees the end-to-end delivery of ITIL Service Management practices, focusing on processes such as Capacity & Availability Management, Performance Monitoring, Asset Management, Event Management, and Service Continuity. Responsibilities include designing and implementing IT services, managing ITSM tools like ServiceNow, leading continuous improvement initiatives, and ensuring compliance with security, data governance, and risk policies. The position involves leadership across teams in the UK and India, vendor management, and acting as a primary contact for outsourced services.