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Service Management Lead - ITSM at Infosys - ApplyBlast

Service Management Lead - ITSM

Infosys

18 days ago

Perth, Western Australia, Australia

Hybrid

Full Time

Senior

0 applicants

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About this role

The Service Management Lead - ITSM oversees and matures the IT service management ecosystem for a major client, providing end-to-end leadership across core ITSM functions including Incident, Problem, Change, and Asset Management. This role ensures operational stability, reliability, and strong stakeholder engagement while driving continuous improvement and service excellence. The position requires senior-level ITIL capability and hands-on expertise with ServiceNow to govern service delivery and performance metrics.

Responsibilities

Lead daily IT service operations across all ITSM domains
Manage Incident and Major Incident processes end-to-end
Govern Change Management including CAB leadership and risk assessments

Skills

About Infosys

infosys.com

Headquarters

Electronics City, Karnataka, India

Company Size

10001+ employees

Founded

1981

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Infosys is a global leader in next-generation digital services and consulting. It helps enterprises navigate digital transformation through IT services, consulting, and digital technologies, delivering solutions across cloud, analytics, automation, AI, and software engineering. With a vast global delivery network and industry-focused capabilities, Infosys partners with clients to drive innovation, efficiency, and resilient operations. The brand mantra Navigate Your Next underscores its mission to guide customers from their current state to their aspirational future.