IT Service Representative (IT Help Desk)
athenahealth, Inc.
About this role
An IT Service Representative (IT Help Desk) provides first-line IT support across the company, resolving Tier 1 technical issues and managing support tickets while delivering excellent customer service.
Skills
About athenahealth, Inc.
athenahealth.comathenahealth is a healthcare technology company that provides a suite of products and services designed to improve the efficiency and connectivity of ambulatory care. With a mission to "cure complexity," athenahealth operates the largest connected network in healthcare, serving over 170,000 clinicians. Its offerings include cloud-based electronic health records, revenue cycle management, and patient engagement solutions. The company aims to simplify healthcare processes and enhance patient care through innovative technological solutions.
Recent company news
Business WireDatavant and athenahealth Begin Collaboration to Automate Medical Record Requests Nationwide
Oct 28, 2025
Bloomberg.comBush Cousin Who Clashed With Hedge Fund Runs for Maine Governor
Oct 8, 2025
Bain Capitalathenahealth, Healthcare Technology Leader, to be Acquired by Hellman & Friedman and Bain Capital for $17 Billion
Nov 22, 2021
Business WireThetaRho.ai Joins athenahealth's Marketplace Program to Deliver Instant AI-Powered Clinical Data Access
Oct 16, 2025
Yahoo FinanceAthenahealth, Inc. Cuts Financial Outlook and 9% of Its Workforce
Oct 19, 2017
About athenahealth, Inc.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for athenahealth, Inc..
Salary
$45k – $55k
per year
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