IT Services Team Lead, Deel IT | LATAM

Deel(1 month ago)

HybridFull TimeManager$119,066 - $156,192 (estimated)R&D

About this role

The IT Services Team Lead at Deel is responsible for overseeing and developing a team of IT support engineers who deliver high-quality support to external customers, ensuring alignment with service level agreements (SLAs). The role combines hands-on technical leadership with people management, acting as the escalation point for complex technical issues, and driving operational excellence and continuous improvement in IT service delivery. The Team Lead collaborates across various departments to resolve challenges and enhances service management processes while maintaining a customer-first culture.

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Required Skills

People Leadership
Service Delivery
Technical Leadership
Escalation Management
Incident Resolution
Customer Satisfaction
Continuous Improvement
Team Development
Technical Support
Systems Administration

+12 more

About Deel

www.deel.com

Deel is a global platform designed to simplify remote work by providing payroll, compliance, and employment solutions. It enables companies to hire employees and contractors worldwide while ensuring compliance with local labor laws and tax regulations. With features that include automatic payroll processing, contractor management, and compliance tools, Deel makes it easier for businesses to scale their teams internationally. Companies choose Deel for its user-friendly interface and comprehensive support for diverse workforce needs.