IT Support Analyst - (Tier 1 Entry Level)
Suresystems
About this role
An IT Support Analyst provides first-line technical support for Microsoft and virtual environments, resolving customer issues and maintaining documentation. They work within a team to escalate complex problems and ensure customer satisfaction.
Skills
Qualifications
About Suresystems
suresystems.caSure Systems is a Calgary-based IT support and managed services provider serving local businesses. They offer practical, tailored technology solutions—help-desk support, proactive maintenance, backups and security—delivered with clear communication and steady, reliable service. Focused on making technology fit how teams actually work, they act as a trusted local IT partner for small and mid-sized organizations. Sure Systems also stays engaged in the community, reflecting a locally grounded approach to customer care.
About Suresystems
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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