IT Support Analyst

Swile(1 month ago)

São Paulo, BrazilOnsiteFull TimeMedior$71,326 - $96,428 (estimated)Information Technology

About this role

This role is an onsite IT Support position based in São Paulo, responsible for ensuring a smooth IT experience for employees in the Brazilian office. The IT Support professional will handle level 1 and 2 support, manage hardware and software setups, and maintain office IT infrastructure. They will collaborate with IT colleagues in Brazil and France to improve overall IT systems and contribute to various IT projects. The position requires full English proficiency and at least two years of experience in the IT field.

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Required Skills

IT Support
Ticket Management
User Support
Network Diagnostics
Hardware Maintenance
Inventory Management
Onboarding Coordination
Offboarding Coordination
User Training
Stakeholder Communication

+9 more

About Swile

swile.co

Swile is an employee experience platform built around a smart payment card and mobile app designed to boost workplace engagement. It centralizes and digitizes employee benefits — meal vouchers, gifts and rewards, mobility and expense handling — while giving HR teams tools to distribute, track and manage perks. Companies choose Swile for its modern card+app user experience, payroll/HR integrations, and the ability to simplify benefits administration while improving retention and employee satisfaction.