Senior Enterprise IT Support Technician
Datadog(7 days ago)
About this role
An IT Support specialist based in São Paulo who will support the São Paulo office and remote users across Brazil and South America as part of a global IT team. The role focuses on providing white-glove, in-office and remote technical support, onboarding new hires, and collaborating with stakeholders to improve end-user services. The position operates within a hybrid workplace culture and contributes to company-wide IT projects and documentation.
Required Skills
- Ticketing
- Account Management
- Escalation
- On-Call
- Walk-Up Support
- Troubleshooting
- Unified Communications
- Documentation
- IT Orientation
- Inventory Management
+4 more
About Datadog
datadoghq.comDatadog is a SaaS monitoring and observability platform that helps teams see inside infrastructure, applications, logs, and user experience across cloud-scale environments. It ingests metrics, traces, and logs from hundreds of integrations and provides unified dashboards, alerts, APM, log management, synthetics, and security monitoring. Developers, operations, and security teams use Datadog to detect, troubleshoot, and optimize performance and reliability for modern distributed systems.