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IT Support Analyst at ID.me - ApplyBlast

IT Support Analyst

ID.me

4 months ago

2.2 on Glassdoor

United States

Onsite

Full Time

Junior

1 applicant

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About this role

An IT Support Analyst at ID.me provides Tier 1 and 2 technical support to end-users, managing hardware setups, account administration, and troubleshooting across Mac and Windows environments. The role involves assisting employees with productivity tools, including emerging AI-enabled applications, while ensuring compliance with security standards and maintaining clear documentation.

Responsibilities

Provide front-line troubleshooting for desktop and peripheral hardware
Set up new hire equipment including laptops and monitors
Manage user accounts across internal and external systems
Support employees adopting Ai-enabled productivity tools
Maintain technical documentation and usage guides

Skills

About ID.me

id.me

Headquarters

Tysons, Virginia, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

ID.me is a digital identity and authentication provider that enables people to verify their identity online to access government benefits, healthcare, financial services, and member discounts. It offers identity proofing, multifactor authentication, biometric verification, and eligibility/credential checks via APIs, SDKs, and consumer-facing apps to support KYC and secure sign‑on. ID.me works with federal and state agencies, healthcare and financial institutions, and retailers to reduce fraud, streamline enrollment, and speed benefit delivery. The company emphasizes security, privacy, and regulatory compliance (e.g., NIST standards and SOC 2) as part of its trust framework.