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IT Support Analyst at Encore Global - ApplyBlast

IT Support Analyst

Encore Global

2 months ago

3.6 on Glassdoor

Uxbridge, England, United Kingdom

Onsite

Full Time

Medior

0 applicants

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About this role

The IT Support Analyst provides first‑line technical assistance to end users across Encore EMEA offices, handling incidents, service requests and hardware/software issues via phone, remote tools or on‑site support. The role also involves accurate documentation, change and problem management, and participation in asset, patching, and software deployment processes.

Responsibilities

Monitor and assign IT support tickets
Resolve end‑user incidents and service requests within SLA
Maintain and deploy hardware, software, and security updates

Skills

About Encore Global

encoreglobal.com

Headquarters

Schiller Park, Illinois, United States

Company Size

10001+ employees

View Profile

Encore® is a global, full-service event production partner specializing in event technology, production, exhibits and tradeshow services. They deliver end-to-end solutions for live, virtual and hybrid events—combining AV and staging, creative and exhibit build, and event logistics—to create engaging, high-impact experiences. With a worldwide network and local teams, Encore works with brands, agencies and organizations to produce “Events That Transform.”