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IT Support Analyst at AESSEAL - ApplyBlast

IT Support Analyst

AESSEAL

7 days ago

Rockford, Tennessee, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The IT Support Analyst provides first and second-line technical support to the North American customer base, diagnosing and resolving hardware, software, and network issues. The role involves maintaining system security, documenting support tickets, and collaborating with cross-functional teams to implement best practices. This position requires strong problem-solving skills and the ability to train users on new technologies.

Responsibilities

Provide 1st and 2nd line IT support and troubleshoot hardware and software issues
Install and configure hardware and software while maintaining system security
Document support tickets and escalate complex technical issues to specialized teams

Skills

About AESSEAL

aesseal.com

Headquarters

Rotherham, England, United Kingdom

Company Size

1001-5000 employees

Founded

1979

View Profile

AESSEAL is a specialist in the design and manufacture of mechanical seals and support systems used in a wide range of pumps and rotating equipment worldwide to prevent liquids and gases from escaping into the environment. The company offers products including cartridge mechanical seals, gas seals, seal support systems, bearing protection, component seals, and gland packing, serving industries globally from over 108 locations in more than 100 countries. AESSEAL is focused on improving pump reliability, reducing maintenance costs, and delivering sustainable sealing solutions.