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IT Support Analyst at Incode Technologies - ApplyBlast

IT Support Analyst

Incode Technologies

2 days ago

3.7 on Glassdoor

Mexico City, Mexico, Mexico

Onsite

Full Time

Medior

0 applicants

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About this role

The IT Support Analyst serves as the first point of contact for IT support at the Mexico City office, resolving Level 1–2 issues related to identity, devices, Microsoft 365, and office technology. This onsite role ensures smooth daily operations by managing onboarding/offboarding, maintaining accurate inventory, and providing reliable in-person assistance to colleagues. The position requires strong diagnostic skills, clear communication in English and Spanish, and a commitment to delivering excellent user experiences.

Responsibilities

Provide Level 1-2 onsite IT support for software, hardware, and connectivity issues
Manage identity and access operations including onboarding, offboarding, and MFA resets
Maintain device inventory and manage macOS and Windows laptops through MDM platforms

Skills

About Incode Technologies

incode.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2015

View Profile

Incode is a digital identity company that provides AI-powered identity verification and fraud prevention for enterprises. Its single platform combines biometric authentication, document and liveness checks, and automated KYC/AML workflows to help companies meet global compliance while reducing manual review. Deployed via SDKs and APIs for web and mobile, Incode aims to improve onboarding conversion and authentication security for banks, fintechs, payments firms and other regulated industries.