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IT Support Assistant at Fugro - ApplyBlast

IT Support Assistant

Fugro

4 months ago

3.4 on Glassdoor

Cape Town, South Africa

Onsite

Full Time

Junior

0 applicants

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About this role

This IT Support role involves recording, classifying, and diagnosing incidents and service requests within an ITSM environment. The position requires maintaining communication with users regarding incident status, escalating issues based on severity, and resolving problems using specific IT tools while supporting employees through knowledge sharing.

Responsibilities

Record and classify received incidents and service requests
Investigate and diagnose all incidents and service requests
Verify resolution with users and log entries in ITSM tool
Determine escalation needs based on priority and severity
Keep users informed about incident status at agreed intervals

Skills

About Fugro

fugro.com

Headquarters

Leidschendam, South Holland, Netherlands

Company Size

10001+ employees

Founded

1962

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Discover Fugro the world leader in Geo-data solutions, empowering sustainable development and enhancing safety. Explore how our expertise supports the transition to a more liveable world.