IT Support Engineer

Kogan.com(2 years ago)

South Melbourne, VictoriaOnsiteFull TimeJunior$48,911 - $66,098 (estimated)Information Technology

About this role

The IT Support Engineer provides Level 1 technical support to Kogan.com team members, partners, and vendors, ensuring they can perform their roles effectively. Reporting to the Head of IT and Security, the role focuses on handling support requests, managing user access, and maintaining core workplace technologies. The position sits within a fast-paced eCommerce environment and contributes directly to smooth internal operations and high-quality customer experiences. It also supports continuous improvement by identifying opportunities to enhance and automate IT processes.

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Required Skills

IT Support
Service Desk
Incident Management
Ticketing Systems
Customer Service
Windows 10
Windows 11
O365 Support
Google Workspace
Active Directory

+16 more

Qualifications

Tertiary Qualification in IT
Microsoft Certification
Google Certification

About Kogan.com

kogan.com

Kogan is an Australian e-commerce company founded in 2006 by Ruslan Kogan and headquartered in Melbourne. It operates the Kogan.com online store selling electronics, appliances, homewares and private-label products, alongside a third‑party marketplace that aggregates brands and sellers. Over time Kogan has diversified into adjacent services including Kogan Mobile (an MVNO), insurance, travel and a subscription loyalty program (Kogan First). The company is known for a direct‑to‑consumer model, competitive pricing and frequent online deals.