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IT Support Engineer at Datatonic - ApplyBlast

IT Support Engineer

Datatonic

4 months ago

4.0 on Glassdoor

Zagreb, Croatia

Hybrid

Full Time

Senior

0 applicants

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About this role

Datatonic is seeking an experienced IT Support Engineer to manage hardware, software, and networking issues for a hybrid team across Zagreb, the UK, and Europe. This role involves end-to-end user lifecycle management on a fully macOS ecosystem, asset administration, and maintaining AV equipment while building self-service documentation to improve team efficiency.

Responsibilities

Triaging and resolving complex hardware and software issues
Managing end-to-end user onboarding and offboarding processes
Overseeing hardware asset inventory and device lifecycle management
Maintaining AV systems and meeting room equipment functionality
Developing documentation and training materials for self-service support

Skills

Qualifications

BS in IT or Computer ScienceApple Certified Support Professional (ACSP)Apple Certified Mac Technologist (ACMT)ITIL CertificationISO 27001 Knowledge

About Datatonic

datatonic.com

Headquarters

London, England, United Kingdom

Company Size

51-200 employees

Founded

2013

View Profile

Datatonic is a leading cloud data and AI consultancy that specializes in helping organizations solve complex business challenges rapidly and effectively. They offer a suite of services, including data migration to the cloud, generative AI solutions, AI workbench support, and tailored marketing analytics. By leveraging advanced technologies and partnerships with notable platforms like Google Cloud, Datatonic empowers clients across various industries, from retail to telecommunications, to optimize data utilization and drive transformative results. With a commitment to innovation and excellence, Datatonic aims to elevate businesses into the data-driven future.