IT Support Lead
CAIS(1 month ago)
About this role
The IT Support Lead will oversee all IT support activities, acting as the primary liaison and escalation point between internal teams and an external MSP. The role coordinates and executes support-related projects, maintains high customer satisfaction, and implements measurable, scalable solutions to improve service delivery. This position requires managing a small team of technicians and ensuring reliable processes and documentation are in place.
Required Skills
- Interpersonal Skills
- Team Management
- Proactive Engagement
- Microsoft Azure
- M365
- Exchange
- Microsoft Intune
- Zero Trust
- Audio Visual
- Troubleshooting
+5 more
About CAIS
caisgroup.comCAIS is a leading alternative investment platform that provides investors, financial advisors, and institutions streamlined access to private equity, hedge funds, structured notes, and other alternative strategies. The company combines technology, curated product sourcing, due diligence, and operational support to help advisors and asset managers discover, evaluate, and distribute alternative investments at scale. CAIS also offers educational resources and channel partnerships to simplify execution and broaden access across wealth management and institutional channels.
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