Senior Manager, Service & Field Programs
Qualdoc
About this role
A Senior Manager, Service & Field Programs leads the company’s field service enablement and customer support operations, acting as the primary escalation point for complex field issues. The role manages a small internal service team and coordinates closely with external service partners to ensure consistent service standards. It also involves frequent on-site engagement to diagnose issues and implement improvements.
Skills
Qualifications
About Qualdoc
qualdoc.comQualDoc is a cloud-based document control and quality management platform that helps regulated organizations create, manage, and maintain controlled documents, SOPs, and records. It offers versioning, configurable approval workflows, e-signatures, audit trails, and centralized secure storage to support compliance with standards such as FDA, ISO, and GxP. Integrations with common enterprise systems and role-based access controls streamline collaboration while preserving traceability and data protection. Customers rely on QualDoc for an easy-to-use, compliance-first solution that simplifies audit readiness and regulatory reporting.
About Qualdoc
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$140k
per year