Senior Manager, Service & Field Programs

Qualdoc(22 days ago)

Marietta, OHOnsiteFull TimeManager$140,000 - $140,000Field Service

About this role

A Senior Manager, Service & Field Programs leads the company’s field service enablement and customer support operations, acting as the primary escalation point for complex field issues. The role manages a small internal service team and coordinates closely with external service partners to ensure consistent service standards. It also involves frequent on-site engagement to diagnose issues and implement improvements.

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Required Skills

Field Service
Service Enablement
Customer Support
Technical Escalation
Troubleshooting
Commissioning
Preventive Maintenance
Technical Documentation
Training Programs
Partner Management

+5 more

Qualifications

BS in Electrical Engineering
BS in Mechanical Engineering

About Qualdoc

qualdoc.com

QualDoc is a cloud-based document control and quality management platform that helps regulated organizations create, manage, and maintain controlled documents, SOPs, and records. It offers versioning, configurable approval workflows, e-signatures, audit trails, and centralized secure storage to support compliance with standards such as FDA, ISO, and GxP. Integrations with common enterprise systems and role-based access controls streamline collaboration while preserving traceability and data protection. Customers rely on QualDoc for an easy-to-use, compliance-first solution that simplifies audit readiness and regulatory reporting.