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IT Support Specialist at Veradigm - ApplyBlast

IT Support Specialist

Veradigm

1 month ago

3.6 on Glassdoor

Pune, Maharashtra, India

Hybrid

Full Time

Medior

0 applicants

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About this role

This role involves providing Level 1 and Level 2 technical support for IT infrastructure, including software, operating systems, and connectivity issues. The position requires working in a 24x7 rotating-shift environment to ensure high availability through proactive monitoring, incident management, and first-level troubleshooting. The specialist is responsible for reviewing infrastructure metrics, managing tickets, and escalating unresolved events to appropriate teams.

Responsibilities

Support IT infrastructure in a 24x7 rotating-shift environment
Perform first-level troubleshooting and approved basic remediation
Create and update incident tickets with accurate details and status

Skills

About Veradigm

veradigm.com

Headquarters

Chicago, Illinois, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

Veradigm is a healthcare technology and data company that connects providers, life sciences companies, and payers through validated, interoperable clinical and real‑world data. It delivers EHR and practice management capabilities plus analytics, interoperability, and value‑based care tools to improve clinical workflows, outcomes, and operational performance. Veradigm also provides insights and real‑world evidence to support research, population health, and payer decision‑making via the Veradigm Network.