IT Support Specialist

The IT Support Specialist supports the Enterprise Windows Admin Support Service (EWASS) for the Defense Logistics Agency by diagnosing and resolving customer incidents, maintaining hardware and software, and ensuring information security compliance. The role involves planning work processes, developing training materials, and conducting feasibility studies to sustain DLA print, fax, and Microsoft OneDrive solutions. This position requires a combination of technical expertise, security certifications, and a Secret clearance to effectively manage IT support operations.