IT Triage Engineer

The IT Triage Engineer serves as the first point of contact for MSP clients, managing phone intake, ticket creation, and same-call resolution of straightforward technical issues. This role sets the tone for the client experience by resolving common problems on the spot and routing complex issues to the appropriate teams with thorough documentation. The position requires strong troubleshooting skills, proficiency with ticketing platforms like ConnectWise, and the ability to maintain clear communication during high call volumes.