Italian Team Leader Customer Care
Tunup
About this role
A Customer Service Team Leader responsible for managing a team of customer support specialists, ensuring high-quality multi-channel support, and driving improvements in customer service processes. The role involves coaching, mentoring, and overseeing daily operations, while maintaining customer satisfaction and efficient workflow.
Skills
About Tunup
tunup.comTunisia Upload & Print (TunUp) is an operations and service hub based in Tunis that supports multiple Cimpress business units, including Pixartprinting, Exaprint, Easyflyer and Drukwerkdeal. Founded in 2018 as Pixartprinting Tunisie and rebranded in 2023, TunUp employs nearly 300 professionals across software engineering, data science, marketing, finance, customer service and graphic design. The company delivers technical, operational and customer-facing support to help these online printing brands scale — spanning product development, data and analytics, marketing, and back‑office operations. TunUp emphasizes a collaborative workplace culture focused on growth, quality and cross‑brand excellence.
About Tunup
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Tunup.
Salary
$55k – $65k
per year