IT&D Manager, Service Management - DR

The IT&D Manager – Service Management leads the end-to-end governance, standardization, and continuous improvement of IT Service Management across a global, multi-vendor environment. This role is accountable for defining and governing ITIL-aligned processes, ensuring service quality, operational resilience, and business alignment, with ServiceNow as the core ITSM platform. The manager will also play a key role in modernizing IT operations through automation, AIOps, and data-driven service management.