ITIL Process Manager (Program Manager)
Blue Yonder(28 days ago)
About this role
The Program Manager – ITG (ITSM Process Management) owns the design, improvement, and operationalization of enterprise IT service management processes with a focus on incident, problem, change, and service availability management. The role provides program-level oversight of 24x7 operational readiness, escalation frameworks, and partners with IT leaders, SRE, DevOps, and engineering teams to align priorities and drive continual service improvements.
Required Skills
- Incident Management
- Problem Management
- Change Management
- Service Availability
- ITIL
- ServiceNow
- Jira
- Root Cause Analysis
- Automation
- Shift-Left
+7 more
Qualifications
- ITIL v3
- ITIL v4
About Blue Yonder
blueyonder.comTransforming supply chains through an end-to-end platform for planning, execution, commerce and returns.
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