Lead IT Service Manager (Incident Management)
Clarivate(1 month ago)
About this role
A lead Incident and Problem Management role owning critical ITSM processes across a global enterprise. The position focuses on driving operational excellence, ensuring service continuity, and shaping best practices across 24×7 IT operations. The role involves leadership, mentoring, and collaboration with cross-functional teams to minimize disruptions and improve resilience.
Required Skills
- Incident Management
- Problem Management
- ITSM
- ITIL
- RCA
- CAPA
- SLA Monitoring
- KPI Analysis
- ServiceNow
- PagerDuty
+7 more
Qualifications
- ITIL V3/V4 Foundation Certification
About Clarivate
clarivate.comClarivate aims to fuel the world's greatest breakthroughs through enriched data, insights, analytics, workflow solutions and expert services. Find out more.
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