ITIL Service Operations Analyst

Rackspace(28 days ago)

Cardiff, United Kingdom, United KingdomOnsiteFull TimeMedior$65,787 - $89,293 (estimated)Information Technology

About this role

The ITIL Service Operations Analyst ensures the effective day-to-day delivery and stability of IT services within the Service Operations function. The role focuses on managing incidents, requests, problems, and changes in alignment with ITIL best practices. It involves monitoring service performance and coordinating with technical teams to support operational processes. The position also contributes to planning, assessing, and coordinating changes and releases while maintaining clear communication with customers and stakeholders.

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Required Skills

IT Service Management
Incident Management
Problem Management
Change Management
Service Request Handling
Service Performance Monitoring
Ticket Triage
Stakeholder Communication
ServiceNow
Major Incident Management

+2 more

Qualifications

ITIL Foundation
ITIL Practitioner
ITIL Intermediate
Eligibility to pass BS7858 security check

About Rackspace

rackspace.com

Rackspace Technology is a global managed cloud and multicloud solutions provider that helps organizations design, build, operate, and optimize cloud environments. The company delivers managed services across applications, data, and security and works across public clouds, private clouds, and edge environments to maximize the benefits of modern cloud. Rackspace offers professional services, cloud migration, managed hosting, security, and a marketplace of tools and solutions, supporting customers in more than 120 countries. Enterprises choose Rackspace for its technical expertise, 24/7 support, and platform-agnostic approach to reduce complexity and accelerate outcomes.