ITIL Service Operations Analyst

Rackspace

2 months ago

3.6 on Glassdoor

Cardiff, United Kingdom

Onsite

Full Time

Medior

1 applicant

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About this role

The ITIL Service Operations Analyst ensures the effective day-to-day delivery and stability of IT services within the Service Operations function. The role focuses on managing incidents, requests, problems, and changes in alignment with ITIL best practices. It involves monitoring service performance and coordinating with technical teams to support operational processes. The position also contributes to planning, assessing, and coordinating changes and releases while maintaining clear communication with customers and stakeholders.

Skills

Qualifications

ITIL FoundationITIL PractitionerITIL IntermediateEligibility to pass BS7858 security check

About Rackspace

rackspace.com

Rackspace Technology is a global managed cloud and multicloud solutions provider that helps organizations design, build, operate, and optimize cloud environments. The company delivers managed services across applications, data, and security and works across public clouds, private clouds, and edge environments to maximize the benefits of modern cloud. Rackspace offers professional services, cloud migration, managed hosting, security, and a marketplace of tools and solutions, supporting customers in more than 120 countries. Enterprises choose Rackspace for its technical expertise, 24/7 support, and platform-agnostic approach to reduce complexity and accelerate outcomes.