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ITSM Administrator at Leidos - ApplyBlast

ITSM Administrator

Leidos

2 months ago

3.9 on Glassdoor

Suitland, Maryland, United States

Onsite

Full Time

Senior

0 applicants

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About this role

Leidos is seeking an ITSM Administrator in Suitland, MD to manage and continuously improve the IT Service Management platform supporting mission‑critical operations. The role involves administering the ServiceNow ITSM suite, overseeing ITIL processes, troubleshooting platform issues, and creating reports and dashboards to monitor performance.

Responsibilities

Administer and optimize ServiceNow ITSM platform
Configure and manage ITIL processes including Incident and Change Management
Develop custom reports, dashboards, and performance analytics

Skills

Qualifications

Bachelor’s degree in a related fieldMaster’s degree in a related fieldCompTIA Security+ITIL V4 FoundationServiceNow Certified Developer/Associate

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.