ITSM Manager (Swing Shift)

The ITSM Manager coordinates with Infrastructure leadership to enhance ITSM capability and platform maturity, supporting ITSM strategy and management frameworks aligned with ITIL principles. The role directs the ITSM operations team, ensures consistent execution of key ITSM processes, and drives adoption and process maturity through measurement and continuous improvement. This critical leadership position requires deep ITSM expertise, strong team leadership, and the ability to drive organizational change.