ITSM MIM SDM
Planet(1 month ago)
About this role
A Major Incident Management SDM at Planet leads the ITSM major incident function for the company's 24/7 regulated payments environment, ensuring service continuity and high availability of critical systems. The role acts as the bridge between technical teams and executive stakeholders during high-severity incidents and supports operational resilience and compliance across global payment services.
Required Skills
- Major Incident
- Incident Command
- ITIL
- ServiceNow
- Monitoring Tools
- Stakeholder Management
- Communication
- War Rooms
- Root Cause
- Problem Management
+2 more
Qualifications
- Bachelor's Degree
- ITIL Foundation
- ITIL Managing Professional (Preferred)
About Planet
weareplanet.comA flexible Payments, Software and Tax Free solution built around your needs, through a single partnership.
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