IVR and Telephony Senior Analyst
Citi(18 days ago)
About this role
A Program Manager role focused on leading the development and delivery of innovative IVR and telephony features utilizing advanced AI technologies. The position entails coordinating between business partners and technical teams to implement solutions that enhance customer interactions and operational efficiency.
Required Skills
- AI
- LLMs
- Speech-to-Text
- Text-to-Speech
- IVR
- Telephony
- Call Routing
- Requirement Documentation
- Project Management
- Customer Experience
About Citi
citi.comCitibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.
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